Disclaimer: Airline protocols are subject to change at any time. The information provided below is accurate as of Tuesday 8 September 2020.

The list of safety protocols currently being implemented by airlines is extensive, however below we’ve provided a short outline of what to expect when you travel with some of our partner airlines. For more information on travel health and safety protocols or to plan your next getaway, whether it be near or far, make sure to contact our specialist sales team.

FLYING DOMESTICALLY

QANTAS

• Contactless check in and use of the Self-Service bag drop counters is encouraged.
• Self-Service kiosks will be cleaned regularly and hygiene screens have been installed at customer service desks.
• Capacity limitations will be enforced in the Qantas Lounge and all food and beverages will be hosted.
• A ‘Fly Well’ pack will be provided prior to boarding including a face mask and sanitising wipes.
• Hospital-grade HEPA filters have already been installed on all Qantas operated and Qantas codeshare aircrafts, which remove 99.9% of all particles including viruses.
• Service on every flight has been temporarily simplified - the food and beverage offering has been reduced and all in-flight entertainment has been removed.

VIRGIN

• Online check-in and the use of self-service kiosks is encouraged to limit interaction at the airport.
• Boarding will be staggered into zones to maintain social distancing.
• All aircraft are fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses.
• Guests are encouraged to bring and use their own face masks and hand sanitiser for the duration of their journey, however both are also provided onboard.
• The frequency of cleaning has been increased using special long-lasting antibacterial and antimicrobial cleaning agents.  Extra extra care will be given to high traffic areas.
• In-flight catering has been simplified to reduce unnecessary contact.  Complimentary water and a snack will be provided but additional food and beverage items are not able to be purchased onboard.

FLYING INTERNATIONALLY

Qantas/Jetstar

• Contactless check in and use of the Self-Service bag drop counters is encouraged.
• Self-Service kiosks will be cleaned regularly and hygiene screens have been installed at customer service desks.
• Capacity limitations will be enforced in the Qantas Lounge and all food and beverages will be hosted.
• A ‘Fly Well’ pack will be provided prior to boarding including a face mask and sanitising wipes.
• Hospital-grade HEPA filters have already been installed on all Qantas operated and Qantas codeshare aircrafts, which remove 99.9% of all particles including viruses.
• Service on every flight has been temporarily simplified - the food and beverage offering has been reduced and all in-flight entertainment has been removed.

AIR NEW ZEALAND

• Online check in is recommended to ensure limited interaction while at the airport.
• HEPA air filtration systems, which remove 99.9% of all particles including viruses, will be used to purify and recycle air throughout the flight.
• Hand sanitiser is available onboard each flight.
• Movement throughout the aircraft will be limited once onboard.
• The wearing of masks on international flights is strongly advised as an extra safety precaution.

EMIRATES

• All staff will wear full personal protective equipment (PPE).
• All guests must undertake a COVID-19 PCR test at a government accredited medical facility a maximum of 96 hours before your flight departure time.
• Masks are required to be worn at all times onboard with the exception of while you’re eating and drinking.
• Social areas onboard have been closed to mitigate contact
• Cabin air is constantly cleaned with hospital-grade HEPA air filters, which remove 99.9% of all particles including viruses.
• Bathrooms will be constantly disinfected and if your flight is longer than an hour and a half there will be an additional member of the crew dedicated to the constant sanitisation of the lavatories.
• When connecting in Dubai you will need to keep your mask on through the airport.  You’ll pass through a thermal scanner before entering the connections area.  All transfer desks have been fitted with antimicrobial screens while stickers on the floor will help everyone keep a safe distance in queues.

ETIHAD

• Introduction of onboard Wellness Ambassadors to provide guests with health and safety information as well as to ensure Etihad’s increased hygiene measures are being followed.
• All guests must undertake a COVID-19 PCR test at a government accredited medical facility a maximum of 96 hours before your flight departure time.
• Cabins have been refreshed with new seat covers and carpets and they are also equipped with HEPA air filters, which remove 99.9% of all particles including viruses.
• Face masks are required to be worn at all times during travel and Wellness Kits are provided onboard including a face mask, gloves and hand gel.
• Each aircraft is deep cleaned and sanitised at each destination.

SINGAPORE AIRLINES

• Guests will be required to complete a health declaration prior to travel.
• A SIA Care Kit will be provided to all guests including face mask, hand sanitiser and disinfectant surface wipes.  All guests over the age of 2 will be required to wear a mask for the duration of their flight.
• There will be designated seating zones onboard to separate transit passengers from non-transit passengers.
• As well as the use of HEPA air filters, the cabin will be thoroughly cleaned prior to embarkation with extra care taken to sanitise common surfaces.  Lavatories will also be cleaned more frequently during your flight.
• Headsets, headrest covers, pillow covers, bedsheets and blankets are replaced after every flight.

CATHAY PACIFIC

• Cathay Pacific are encouraging contactless check-in and boarding through the use of self-service facilities.
• All passengers will be temperature checked before boarding and are required to wear face coverings throughout the flight.
• All surfaces will be thoroughly sanitised between every flight and the meal and alcohol service has been modified to reduce guest contact with the crew.
• HEPA filters onboard each aircraft remove 99.9% of all airborne contaminants and recirculate air every two minutes.
• Cabin crew will be wearing masks, gloves and goggles and will follow strict layover guidelines including no contact with the local community and close medical surveillance.

QATAR AIRWAYS

• Online check in is recommended to reduce interactions at the airport.
• Protective kits including face mask, gloves and hand sanitiser will be distributed to all guests. Face coverings are required to be worn at all times and face shields will be provided for embarkation and disembarkation.  Economy guests are required to wear these shields at all times during the flight while Business Class guests are asked to use them at their discretion.
• Cabin crew will wear personal protective equipment (PPE) in addition to masks, protective glasses and gloves.
• Every aircraft is thoroughly disinfected after every flight using products recommended by the International Air Transport Association and the World Health Organisation.
• HEPA air filtration systems are installed on all aircraft to provide the most effective protection against infection.

Need further assistance on airline health and safety?

For more information on travel health and safety protocols or to plan your next getaway, whether it be near or far, make sure to contact our specialist sales team.